Confusion About Toyota Recall Letters

Consumers have been advised to wait to receive their recall letters in the mail. But not all consumers will be guaranteed to get a recall letter. Toyota cars sold privately or from third party used car lots may not have synchronized with the Toyota master database. If you purchased your car from a Toyota new car dealer, you will likely be in their system, but is the information correct?

Thousands of Toyota owners that will not get the recall letters because of outdated addresses or recent moves. If you have a car involved in the recall, reach out to a local Toyota dealer by using this form or by making a call, make sure you are in the Toyota system with your correct contact information.  Priority One  is for Toyota owners to have their cars repaird quickly.

By completing the form on the left, we will do all we can to get your information to a local Toyota dealer so they can contact you and also update their records.

When you get your recall letters, please post the model and date you received your letter so that other consumers can benefit from that data.

7 Responses to “Confusion About Toyota Recall Letters”

1. carole baxter says:

   March 19, 2010 at 10:19 am

   I received a recall for floor mat issues for my 2007 Lexus. When I called to schedule the service the dealer talked about making changes to my car that would disable to accelerator when the brake is applied. This proves that Toyota is lying about the extent of the problem by putting in writing that my car has a floor mat issue and then getting it into the shop to make other repairs. They are running scared but not making any points by not being transparent in their communications with their consumers.
2. john says:

   March 17, 2010 at 7:05 pm

   This whole stuff remids me of the partial recall Ford dis with the explorer and teh bursting firstone tires on some year models and then had to add other tears later. I have older toyotas I am worried about but ther is no one interested in talking to me at the toyota customer service centre. Thye tell me itsw not covered and if you have at problem go see the dealer.
   WHY DONT THEY HAVE A SITE LIKE THIS WHERE CUSTOMERS CAN AT LEAST WRITE IN AND VENT OR GET WRITTEN ADVICE ON WHAT TO DO.
   My answer to this is that they dont care, all they are concerned about is cost containment and not admittinmg anything for legal reasons.
   They have stopped listening to their customers and taking feedback.They have got too big. If after buying toyotas for twenty eyars , I buy another ,it will ceratinly not be with a push botton start feature.
3. Kathie Roark says:

   March 5, 2010 at 7:02 am

   I have yet to receive a letter to bring in my 2008 Toyota Camry for repairs and when I called my local dealer I ask for a “loaner” since the repair will be 3 1/2 hours. was told they don’t issue loaners.
   I also never received the replacement floor mat was told to use card board to keep the carpet clean.
   I feel like I traded a clunker for a lemon!!
4. joseph renales says:

   March 4, 2010 at 11:19 am

   I have had this 2005 Prius for less than 5 years. Monday I get in the car put it into reverse and it goes into neutral. I had to keep the gear shift pushed up to make it go in reverse. Then I tried to put it into drive and same thing I had to keep the gear shift pushed into drive to make it go forward.
   I then parked it and called the dealership. They had never heard of such a thing.
   Made arrangements to to have it towed the next day. Of course that evening I started the car again and it did not do it again. I took it in anyway and they could not duplicate the problem.
   its happens when it get below 40 i think the dealer is telling a lie because they have alot of
   prius on there lot they have to move when they move there cars in the winter in reno.
   thankyou
   joseph v renales
   775-348-2757
   jrenales@sbcglobal.net
   129 vista rafael
   reno nv 89503
   usa
5. Deborah Case says:

   February 24, 2010 at 8:16 pm

   I purchased a 2006 Toyota Tacoma and was wondering if I am on the recall list as I have not received a recall letter! my address is
   1417 Grovewood Lane, Roseville, CA 95747. I have not had any issues with the gas peddle sticking. 916-201-1173
6. Help Desk says:

   January 28, 2010 at 7:41 am

   @Kathleen
   Call the dealer and make sure they have your correct contact data in the Toyota computer system.
7. KATHLEEN BROWN says:

   January 27, 2010 at 4:41 pm

   I purchased a 2006 Avalon from a Honda Dealer in Wilsonville, Oregon. My car is on the recall list and I want to make sure I receive a recall letter.