Toyota Recall Repairs Feedback

If you have taken in your Toyota into an authorized dealer for recall repairs, share you experience with our community.

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39 Responses to “Toyota Recall Repairs Feedback”

1. Don Doze says:

   March 26, 2010 at 7:20 pm

   The local Toyota Dealership was very efficient in making all my recall repairs, but I understand they were forced to replace my personal floormats with an inferior mat. Since I purchased the heavy duty mats I am not happy that my mats were removed without my permission and not returned to me. Note: I don’t believe the heavier mats have anything to do with the recall problems. In my Avalon the heavy mats were far enough away from the gas peddle that it would not be possible for the mats to interfer with the vehicle operation. I haven’t had any problems with my Toyotas’ and think blaming floor mats is a joke! If floor mats are involved it must be due to improper installation. Toyota accelerator problems are more likey caused by a computer error.
2. S. Moody says:

   March 26, 2010 at 1:00 pm

   I received my letter about the recall a couple of days ago. We have a 2009 Corolla and took it in several times to ask about the acceleration (before the recall) and was told we were crazy! Took it back after recall and they advised Media making more out of it. However due to some elecetrical issues (cruise control come on by itself – radio shuts off then on)the radio was replaced. Still they did nothing about the acceleration. As of February 18, 2010 my daughter had a wreck…thank God she was not injured bad, but has some neck, shoulder pain still. What happend she was doing 33mph and seen the car in front of her slow down so she went to use her brakes and they DID NOT WORK. She hit the car in fron of her. Now to make things worse the dealer would not let us take the car to them after advising if any problems they would pick the car up??? As of today 3/26/10 the car is STILL SITTING at a Collision place. Have been told cannot file insurance or Toyota will drop my claim. Yet they have done NOTHING to help resolve this issue other than tell me another 30 days (3/19/10) for Legal to review the inspection that was done on 3/10/10??? We are car less yet they still want their money?? I have a claim number with them but they do not let you know what is going on. One minute they said file on insurance and they will refund me once they make a decsion, and insurance says if they file a claim Toyota advised them they will drop my claim? Now who do I believe? No one???
3. Julie says:

   March 23, 2010 at 10:04 am

   I am trying to get the accelerator recall work done on my 2007 Camry but my local dealer says they don’t have to give courtesy transportation and they dont’ have any saturday appointments. They are really trying to make it impossible for people who work.
4. Barbara Scott says:

   March 17, 2010 at 1:28 am

   Following the accelerator repair of my 2010 Toyota Camry Le, it does not drive the same. The accelerator is tight, the car lunges forward at times, it feels like it is changing gears especially between 35 and 50 mph, it feel like it is stuck between gears, and it has lost the smooth Toyota drive. I have been to two dealers in FL before driving the car back to NJ. I was told that there would be a stiffness for a while until the computer got used to my driving habits again. Nothing has improved or changed in weeks. I have called Galaxy Toyota in Eatontown, NJ where I purchased the car. I received an unenthusiastic invitation to bring the car in for the service manager to test drive but they don’t think anything is wrong and I have to expect that it will improve over time. I am not the only person who drove this car before and after the repair and we all agree that there is quite a difference. This condition and the action of the accelerator has turned me into a tentative, nervous driver – not safe!
5. Don Lemoine says:

   March 11, 2010 at 3:29 pm

   I took in my 2005 Avalon for the recall. It took about 30 minutes and was treated very well. I wanted to take this time to also inform folks of a similar problem I experienced on my 2001 Nissan Maxima. While driving home from work in heavy traffic, my cars engine began to race. I have a 65 mile commute so I had to ride the brakes nad keep putting the car into nuetral. I brought it to the dealer and was told my fuel system needed to be flushed for $250. While this was being performed, the engine began to race at 4000 RPM. It was found that there was a problem with the cruise control. The car thought I had the cruise control on and it was attempting to accelerate. I was charged for the fuel system flush but the actual problem was repaired free of charge. I believe there was a sensor issue.
6. Betty Lang says:

   March 8, 2010 at 11:39 am

   I took my Avalon in last week to have the oil changed and the tires rotated. Just a few days earlier I had a check engine light come on, so I asked them to check that. The said it would cost $45.00 to put it on the machine to check out why it was on. I only have 15,000 miles on it. They told me the gas cap was not tight enough. Since then I have talked to several people that said that was the first thing they checked. It seems to me if that is a common thing, the service dept would have suggested we try that before they charged me extra to find that out. Then when I took it in for the recall at 10:00am in the morning, they would bring me home , but could not guarantee they would get it back to me in time for me to pick up a grandson to go to the doctor. The said they did not have a loaner car. I could bring it in later in the afternoon and they should be able to get two men on it instead of one. I don’t think the service dept was trying to keep a customer. I am very dissapointed in the service I have received at Ardmore Toyota.
7. Margaret Bargewell says:

   March 4, 2010 at 12:09 pm

   I took my Aygo today to Roundswell,Barnstaple Toyota on the accelerator recall this morning at 10a.m. The service I have had from the staff was excellent. I was taken to my next appointment by a very kind gentleman and escorted back to the garage an hour later. The work had been carried out and my car valeted. Thank you so much.
   I am so pleased with the aygo, I would recommend this car to anyone.It is fun to drive, and cheap to run. Thank you Toyota.
8. robert tobias says:

   March 3, 2010 at 12:43 pm

   Based on the information related to brake override function not being available on Toyota trucks and cars, and the brake override being available on GM, Honda, Ford, and other American made cars. I will not be purchasing a Toyota until the option is installed on the new cars. I would like the recall to provide brake override recall on my 2006 Camey. I was looking a a Toyota truck but you are out of the running until you offer brake override in the computer software/firmware.
9. ZHOU says:

   February 25, 2010 at 3:44 pm

   I found a line under 90L SSC,
   78118-41010 A2 STOPPER ACCELERATOR
   on my recall invoice. What is it?
10. harriet kruger says:

    February 25, 2010 at 3:35 pm

    I OWN A 2009 RAV4 WHICH I PURCHASED NEW THRE MONTHS AGO. I HAD EXPERIENCED “UNINTENDED ACCELERATION” THREE TIMES EVEN BEFORE THE RECALL FOR STICKY PEDALS AND TRAPPED FLOOR MATS NEITHER OF WHICH PERTAINED TO MY VEHICLE. THE DEALER CLAIMS THAT THEY CANT FIND ANYTHING WRONG AND THEY CANT DO ANYTHING UNTIL THEY “EXPERIENCE THE PROBLEM” IN THE REPAIR SHOP. AS A RESULT I AM STUCK WITH A BRAND NEW CAR THAT I WONT DRIVE BECAUSE OF MY CONCERNS OVER ITS SAFETY. I WONDER HOW MANY PEOPLE WILL HAVE TO BE INVOLVED IN ACCIDENTS AFTER THE SUPPOSED “STICKY PEDALS AND FLOORMATS” HAVE BEEN FIXED? I HOPE THAT NO MORE LIVES WILL BE LOST WHILE TOYOTA TRIES TO COVER UP THE REAL CAUSE OF THIS DEADLY SAFETY HAZARD THAT THEY APPARENTLY CAN’T FIND OR WONT ADMIT TO ..
11. Stan Saude says:

    February 25, 2010 at 12:37 pm

    Why is it not the answer to this problem the installation of brake throttle override system in all these cars? Is it to costly? Is it impossible to install in older cars? I own a 2007 Corolla and have had no problem yet. I would be willing to pay for the installation of the brake throttle override if it weren’t to expensive. Seems like all cars that have ever experienced a problem should have the brake override system installed!
12. Marion/Donna Weston says:

    February 22, 2010 at 11:57 am

    We are so disapponted in Toyota. We purchased an Avolon thinking that we were paying extra for a quality car. Now that quality is gone with the value of our car and investment. We are afraid to use the car to take passengers outside of our family, because Toyota has extended their problem to my legal liability. Our social life has been greatly affected by not allowing our friends to ride in our car. Our driving attitude is now changed from a safe ride to an uneasy feeling waiting for a car accident. How can Toyota make this up to me? I have a $500, 30,000 mi maintainance now due and why would I put $500 dollars into this car.? Toyota owes the people that believed in them a lot.
13. Joyce Fearn says:

    February 21, 2010 at 9:59 am

    I had not had any problems with my car.
    I am very happy with it.
    Ron Brooks Ltd. performed the adjustment at the same time as the annual service.
    They could not have been more helpful. They collected the car and returned it to me washed and valeted.
14. R.B.Anelay says:

    February 20, 2010 at 4:00 pm

    The accelerator problem on my 2008 Yaris was recently attended to by Benfield Motors in Wakefield. I was unaware that there was a problem, as my car had been performing perfectly well.
    The staff at Benfield were rxtremely courteous and helpful, and fixed the “problem” quite quickly and without any fuss.
    The car was valetted and washed before being returned to me
15. Mrs Phyllis Dickson says:

    February 19, 2010 at 3:29 pm

    I took my Toyota Yaris for recall repairs on 18/2/10 and was very impressed by the courteous and efficient staff at Western Toyota, Sighthill, Edinburgh. My car was valeted, washed and repaired with the hour.

    Mrs Phyllis Dickson
16. Mrs. G says:

    February 18, 2010 at 4:02 pm

    I am so fed up with my Corolla. It is the first new car I have ever owned and it has had 2 recalls in 2 months. And on top of that I just heard there might be another one to do with power steering! I have had to take this BRAND NEW car into the shop more times since I’ve bought it then my old beater!!! Is there a way to get out of the lease becuase of all these crappy recalls? Basically becuase they sold me a dud car, not what I was agreeing to when I leased it.

    I can’t help but think that Toyota was in such a rush to take over the market with the GM and Ford collapse last year that they slapped together cheap, crappy cars. What BS.
17. Mrs Turner says:

    February 15, 2010 at 11:00 am

    I took my car for recall on the accelerator peddle on Sunday 14/02/2010.It all happened so quickly, from getting on the website , to receiving a phone call from LOOKERS of Romford to arrange to bring my car in. I must say how well the staff looked after me This is my first Toyota car,I have always had other makes.I am so pleased with my car and will always choose Toyota again.once again, thank you to the staff at Lookers for all their help and customer care ( ten out of ten to you all.)Yours sincerely Mrs Carol Turner
18. Robin St Jean says:

    February 15, 2010 at 12:25 am

    I just bought a 2010 Corolla in November 2009. I am not happy with the recalls. I am not sure if my car has both recalls or not. The vin does not start with J.
    My question is why did they sell this car if they knew??
19. Jerome Hastings says:

    February 13, 2010 at 12:47 am

    I own a 2004 Sequoia. When new it failed to accelerate in traffic several times. The throttle DID NOT respond. When I complained, Toyota told me “Toyota does not build bad cars. It is operating as it was designed.” They also claimed that this happened on “non-ideal road conditions and was to be expected”. I claimed that it is a full size SUV designed for off road operation and should not need perfect road conditions to operate. Toyota covered this up then by refusing to acknowledge the problem. It is still a danger and requires special driving skills to assure great distances when pulling into traffic. Additionally it is useless off road. With the slightest slippery condition, loose gravel or uneven surface, the throttle shuts down and the car will not move. It requires engaging the 4 wheel lock, in low range, to get it to move. The dealer Jack Safro was not my advocate. They conspired with Toyota to cover up this condition.
20. Ray says:

    February 10, 2010 at 10:16 pm

    My 2001 Avalon had real quality and when I sold it and bought a 2008 Avalon I was disappointed from day one. I never got notification regarding this accelerator problem so called today and made an appointment. I will soon be getting rid of it and will not buy another Toyota anytime soon. They have gotten complacent and stopped improving their product. The paint job is pathetic on my 2008 compared to the 2001, it chips easily. Lip service and bowing in public does not cover up the mismanagement.
21. Ralph K Fava says:

    February 4, 2010 at 1:53 am

    I leased my 2009 toyota camery being 82 years old thought it to be safe car to drive .Now since the recall i already had an accident due to the probleum with a sudden acceleration going through a fence and hitting a building thus having a shoulder injury.Now on the news they say don,t drive the car.Now can some one tell me whos spose to take me to my doctors appointments toyota .And once again do i still pay my lease every month,its like paying on a dead horse. im waiting to hear from a engineer to take a look at the car wheres he comming from Japan and so is summer. If theres any solutions out there i would like to hear them
22. L Rodenkirch says:

    February 2, 2010 at 6:17 pm

    I have a 2010 RAV4 with a vin number that does’t begin with “J” so I am on the recall list. I am not upset with Toyota as they are making it right! I had a 2003 Saturn VUE that had the VTi transmission which was the subject of TWO class action lawsuits which Saturn/GM LOST. Neither Saturn or GM EVER admitted there was a problem. Instead they offered a sub-par “goodwill payment” that wasn’t even close to what the lawsuit awarded – lucky them they filed for bankruptcy. With that experience in mind, I’m thrilled Toyota acknowledges the problem and is working to fix it. This is a massive recall so I believe a little patience on everyone’s part is in order.
23. Ronald E Hinson says:

    January 31, 2010 at 2:11 am

    I bought my 2006 Avalon in June 2006 and it now has 15000 miles on it. When not in use, it has been garaged at my home. In August, 2006, I took it on a short trip to Florida and had about 1000 total miles on it when I was starting the return trip home. I was in heavy highway traffic when the car suddenly began accelerating even though I had taken my foot off the accelerator pedal and was trying to brake it to a stop. The only way I could stop it was to shift to neutral and brake hard. I stopped just short of another car up ahead and avoided what could have been a very serious wreck. Since this incident, there have been several near misses in this car. I am bringing up my experiences because I have been reading the problem is related to wear and involves cars with much higher mileage than mine. I am not convinced the problem is not related to the electronic accelerator controls. When I bring my car in for recall repairs, I want to feel sure the problem has been addressed completely and I can depend on a safe ride in the future. My wife also drives a Sienna which she is very happy with. Aside from the safety problem with the Avalon, I have been satisfied with it’s ride and performance. Don’t close your mind to the possibility of an electronic problem.
24. l brooks says:

    January 29, 2010 at 8:54 pm

    You all need to know that there are no mechanical connections between your gas pedal and the engine throttle plate. This is a drive by wire system that is controlled by the computer. Any electrical errors and or computer glitches can change your engine speed. There are no mechanical back up fail safes. The ONLY way to make a permanent fix is to change out the servo driven throttle plate with a mechanical one and change the throttle assembly to a cable or linkage type system.
25. Help Desk says:

    January 28, 2010 at 9:01 pm

    @Mandy
    There are consumer protection laws like lemon laws. In some states, when a repair order is started, the dealers has a specific number of days to resolve the problem. If the problem is not resolved in that time period, the consumer has rights. In the Toyota case, they don’t want to take in a car that they can’t fix due to parts. That would cause all open tickets to become lemon law candidates. That is one reason why dealers are not doing anything until the parts and a firm solution is confirmed.

    I would check back here often to read updates and also make sure that if you did not purchase your Toyota from an authorized dealer, that you ensure that your current name and address is in Toyota’s database for recall notices. You can call a local Toyota dealer and ask them to look-up your VIN# and confirm your contact information is correct. You can also use the form on the left to connect with a local dealer that can help.
26. Mandy says:

    January 28, 2010 at 7:23 pm

    We should be allowed to terminate our leases. We did not get the safe car we thought we were buying. Can you imagine the lawsuits that will occur for people who have “incidents” between now and the time they actually can fix these things?! At my dealership you can’t get a loaner unless yu’ve had an “incident”…duh…it may be too late after that.

    Can’t consumer protection laws help us?
27. Reynaldo Salazar says:

    January 28, 2010 at 3:55 pm

    I got a Toyota Corolla 2009 model. It works good, I don’t have problem on acceleration. My problem is the break. The break sometimes does’nt work good especially when there is snow. I’m scared now driving when there is snow and the road is wet. I brought my car to Toyota for break service and recall that time, but they asked me to pay. I paid I think less than $300. I experience the same problem now, when wet and if there’s a snow the break not work good.
28. David says:

    January 28, 2010 at 1:30 am

    I bought a 2010 Camry at the end of October. At that time the dealer told me it was a problem with the floor mats but a few weeks later the first recall letters came out. They said they would be shortening the pedal but it doesn’t seem like that’s the problem.

    I sent a letter to the CT attorney general last night expressing my frustration that with Toyota for selling me a car they knew had problems. In addition to the safety issues there is the question about resale value. Right now the car probably couldn’t be sold at any price. I made a 23K investment and feel I was ripped off.
29. Deathtrap owner says:

    January 28, 2010 at 1:10 am

    I purchased a 2010 RAV4 less than three weeks before the recall announcement extending the sticky gas pedal issue to my model. You can bet the dealer knew they were selling me a defective car. Now they won’t even give me a loaner and I have to worry about driving around in a car that may suddenly speed out of control. Now they are telling me to wait for the letter. What the hell for? They don’t even have a fix for it yet. I am SO DONE with Toyota.
30. Sheera says:

    January 27, 2010 at 5:22 pm

    I just went into the dealership today 1/27/2010, which I bought Jan 21, 2010 (RAV4)which they sold me and never told me there was a problem and I got the run around. The parts people say there is nothing wrong with my vehicle but now I am scared because I have a 5 yr old. I have called the 800 number and it is all recordings. Does anyone know the next thing to do to get the dealership to recognize this problem?
31. Aleta Cronce says:

    January 27, 2010 at 4:33 pm

    I have been talking to my Toyota service department about this issue for over a year! When I received the floor mat recall letter I took my 2007 Camry in and they said I didn’t have recalled floor mats. Then, the floor mats got caught and I received 2 more recall notices. I took the floor mats out. My car has “lurched” on me in the past, but I was able to control it and thought the surges were something to do with the Hybrid technology. I even hit our Escallaide in the driveway once when it happened. When I heard about the latest recall, I took my car to my Toyota dealership service department. They did not want to even look at the car or test drive it. They told me my car was not in recall, even though it is on the recall list. I showed them the floor mat recall letter in my hand, he said that they were not providing any replacement mats, but even though I am holding a recall letter does not mean my mats were recalled. He then told me to go home and wait for a recall letter for the accelerator pedal which I should receive around mid February because Toyota does not have a solution to the problem yet. He then told me that he does not believe that anything is wrong with our cars. He told me that I was panicing and that nothing is even wrong with my car. I drive in Dallas traffic with a four year old in the backseat. He said,”Go home. There is nothing wrong with your car. I do not need to look at it.”
32. Mike says:

    January 27, 2010 at 2:22 pm

    Today (1/27/10)I contacted the Toyota service department where I bought the car this past December and the service manager said that we could not schedule to get the accelerator fixed as Toyota Corporation will notify each car owner by mail. He also mentioned that their service department didn’t have the parts to fix the cars.
33. lea says:

    January 27, 2010 at 1:18 am

    okay, well i submitted my recall appointment via this site. i waited on hold for 30 min. on the 800 number, then when i received the message “your call will answered in 6 min.” i was disconnected! i guess we just wait and pray that nothing happens while we drive between now and the time someone gets back to us.
34. george monroe says:

    January 27, 2010 at 12:44 am

    My 2005 Avalon, 33K miles, took a big leap about six months ago. Took it into the dealer after getting a claim number from the Toyota hotline. They did a reflash and changed some tranny parts. Hope that took care of the problem. Still shifts a bit rough. My guess after that experience is that it ain’t the floor mats, and it ain’t the gas peddel, it’s that 6 speed tranny and a bug in the software. Boy! is that going to cost them a bundle!
35. Help Desk says:

    January 26, 2010 at 1:57 pm

    @Kirk
    This is frustrating as you point out. Yes, letters started to go out and it is Toyota’s way of controlling the flood of 4+ million cars that dealers will need to handle. If you have a compliant that you want to address with Toyota, call the Toyota Customer Experience Center at 1-800-331-4331.
36. kirk says:

    January 25, 2010 at 11:12 pm

    Also was told i had to wait for a letter which i think is just crazy.like it was explained to me by the dealership i had to wait for a letter to take to them stating i have a recall and that they could not do anything until i got that letter hmmmm that makes sense a letter telling them i have a recall issue that they do not know about even though its been on tv and in the papers are you f***ing kidding me
37. Tina Bates says:

    January 25, 2010 at 10:48 pm

    My 2005 Camrey was on the first list when this happened and now its not. I had the gear shift pin break it cost me $500.00 and was not covered under power train warranty even though other mechanic’s said it should be my car had 43000 miles on it . Now I’m scared of this car.I have never received a letter ?
38. toyotare says:

    January 22, 2010 at 4:28 pm

    @Heidi
    That is why we created this website. There has to be a place for consumers to help each other during this massive recall. Thank you for sharing your frustration and yes, letters are being mailed out. I would contact your local Toyota dealer or use the form on the left and we’ll send that request to a local Toyota service department. They can assist you with your issues.
39. Heidi Roberts says:

    January 22, 2010 at 4:24 pm

    What is a consumer to do when the dealerships tells me that a letter will be sent out sometime next week/next month to address this problem? Do we keep driving this death trap? I was also annoyed that it took me hours to get through and besides the quick explation I was given above, she also furnished me an “800″ number that only advised “no one available to take your call right now. please try again later” WTF